Privacy Policy

Who We Are

Rooted Coffee Co. ("we," "us," or "our") is a mobile espresso bar based in Pittsburgh, Pennsylvania. This Privacy Policy explains how we collect, use, and protect the personal information you share with us when you visit our website, submit a form, place an order, or sign up to receive emails from us.

Information We Collect

When you interact with our website, we may collect the following information:

• Contact information — your name, email address, phone number, and mailing address (when relevant for shipping)
• Event details — for private event inquiries, including event date, guest count, location, and event type
• Order details — for merchandise purchases, including product selection, size, quantity, and delivery preference
• Communication preferences — including your consent to receive email communications

How We Use Your Information

We use the information you provide to:

• Respond to private event inquiries and provide quotes
• Fulfill merchandise orders and coordinate delivery or pickup
• Send transactional emails (order confirmations, booking confirmations, schedule updates)
• Send marketing emails (weekly schedule drops, new menu announcements) if you have opted in
• Improve our services and customer experience

Email Communications

By providing your email address and opting in through one of our forms, you consent to receive emails from Rooted Coffee Co. at the address provided. Email types include:

• Booking inquiry confirmations and follow-ups
• Order confirmations and pickup/shipping notifications
• Weekly schedule updates ("Monday morning drops")
• Occasional new menu announcements

Email Frequency

Email frequency varies based on the type of communication. Booking and order confirmations are sent as needed. Weekly schedule drops are sent once per week. You will not receive more than 4–6 marketing emails per month on average.

How to Opt Out

You can unsubscribe from our marketing emails at any time using the unsubscribe link included in every email, or by contacting us directly at [email protected]. Transactional emails, such as order or booking confirmations, may still be sent as needed to complete your request.

Phone Contact

If you provide a phone number, we may use it to contact you directly by phone about a private event inquiry or a merchandise order. We do not send automated or marketing text messages.

How We Share Your Information

We do not sell your personal information. We only share information with trusted third-party service providers who help us operate our business, including:

• Our website and CRM platform provider
• Our email delivery platform provider
• Our payment processor (for shipping merchandise orders)

These providers are contractually required to protect your information and use it only for the services they provide to us.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request that we correct or update your information
• Request that we delete your information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected].

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Cookies and Tracking

Our website may use basic cookies and analytics tools to understand how visitors use the site. These do not collect personally identifiable information unless you submit a form.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Rooted Coffee Co.
118 Belleauwood Blvd
Trafford, PA 15085
[email protected]